RETURNS & EXCHANGES
What is your return policy?
How do I make a return?
Do I have to pay to return an item?
Returns are free for domestic (U.S.) customers; provided with a pre-paid USPS label . If your order has been sent to a destination outside of the US, you are responsible for return shipping using the carrier of your choice. Any customs, duties, and sales taxes are not refundable from us, however, you may be able to recover these by contacting your local customs bureau directly.
How do I make a gift exchange?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, you'll need you to contact the purchaser for their email address and order # to start a return.
When can I expect my refund?
After approval of your return, you should receive a refund to your original form of payment within 1-3 days. If you haven’t received a refund yet, first check with your bank or with your credit card company, as processing may be occurring on their end before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the form to the right.
I'm missing a product from my order, what do I do?
We hope that you never have an issue with your order, but in the case that an item is missing, please contact us using the form to the right and we will resole the issue with you promptly!
What do I do if I receive a faulty item in my order?
We strive to ensure that you never receive an item that is defective or damaged. In the case of an issue, we will happily replace the item at no cost to you or provide you with a refund should you not want an exchange. If you received an item with damage/defections upon receipt, please contact us using the form to the right!
Will you refund the shipping charges on my parcel?
Shipping costs are non-refundable. However, if you received a damaged/defective product and do not wish to exchange, we will refund your entire order, including your shipping costs.